Any business
who deals with Waterford Seniors over 50,000 times each year needs to take its
duty of care seriously.
That is why
Rapid Cabs taxi company has teamed up with NAS Centre & Home Instead Senior
Care to make sure its drivers are qualified and competent when it comes to their
safety and the safety and security of senior passengers.
The first Phase
of the training Rapid Cabs has signed up for includes is Manual Handling &
People moving training being delivered by the NAS Centre. This is to equip the drivers with the
necessary skills to assist their customers into the car in manner that is safe
for themselves and the customer. This
could be using the wheelchair ramps or simply a helping hand getting into the
passenger seat. Home Instead Senior Care will provide senior safety awareness
and dementia awareness training to the drivers.
Rapid Cabs
Managing Director Eric O’Brien, explains why this training is so important,
“All progressive businesses are constantly seeking to provide a better service
to their customers and improve. Everyone at Rapid Cabs feels strongly that they
have a responsibility to their customers. This responsibility is even more
important to our more vulnerable passengers. Our drivers need to know how to
help each and every customer when they need us. That is why we decided to
undertake this training. It’s a signal to the public and to ourselves they we
must continue to improve and develop as a business and as people.”
Michael
Connolly, Managing Director of NAS Centre was delighted to be approached by
Rapid Cabs, “This is exactly the progressive thinking which we value. We have
given this form of training many times but never to this profession. We are
pleased Rapid Cabs has shown the foresight and responsibility of care required
in their industry.”
‘Better
understanding of the needs of seniors will really enhance the customer service
being provided by Rapid Cabs and we are delighted to help them’. Danette
Connolly, Director of Care Home Instead Senior Care explains.
Rapid Cabs is a
family run business located in Waterford City. Established in 2000 with only
five taxis, it now has the largest range of taxis in the south east of Ireland,
including taxis, hackneys, people carriers, wheelchair taxis and a large range
of coaches.
Open and
accessible 24 hours a day 365 days a year, Rapid Cabs has a fully
computerised booking dispatch system from its local taxi call centre and has
installed in-car computers in all of its taxis to ensure as such efficiency as
possible.
Rapid Response
is the company’s automated priority booking service, when you register your
telephone number and your four main pick up locations with Rapid Cabs their
system detects your landline number and asks you to confirm your address so you
can literally book a taxi in seconds. This service is particularly important to
the elderly who regularly use the Rapid Cabs service and enjoy the security if
gives.
Eric and his
team are committed to providing customer service, security and safety, rapid
response and accessibility. These are the core elements to the Rapid Cabs
business and the reasons why they have grown over the past fifteen years.
